Alpha CX
Job Details
- Job Type: Full-time
- Location: Remote (Work from Home)
- Pay: From ₦300,000 per month
About Alpha CX
Alpha CX is dedicated to delivering world-class customer service solutions across industries. Join our mission-driven team and be part of an innovative organization that values collaboration, growth, and excellence in a fully remote work environment.
Your Role
As a Remote Customer Service Representative (Technical Support), you will:
- Serve as the primary point of contact for customers via phone, email, and chat.
- Address inquiries, resolve complaints, and provide timely, accurate solutions.
- Offer detailed information about our products and services with professionalism.
- Update and maintain customer records, ensuring confidentiality.
- Collaborate with internal teams to enhance the customer experience.
- Adhere to company policies to maintain service quality.
What We’re Looking For
We’re seeking candidates who have:
- Fluency in English (written and spoken).
- At least one year of experience in technical support and customer service (required).
- Strong communication and interpersonal skills.
- Self-motivation and the ability to work independently in a remote setting.
- Proficiency with technology and customer service tools.
- A stable high-speed internet connection and a quiet, professional workspace.
Why Join Us?
- Competitive Salary: Rewarding your experience and commitment.
- Remote Work: Enjoy the flexibility and comfort of working from home.
- Flexible Hours: Balance your work and personal life effectively.
- Professional Growth: Access training and opportunities for career advancement.
- Supportive Culture: Be part of a team that values innovation and collaboration.
Note: Priority will be given to applications submitted via the form.
Education & Experience
- Education: National Diploma (preferred)
- Experience: Minimum 1 year in technical support (required)
- Language: English (required)
How to Apply
Ready to redefine customer service? Apply now by choosing one of these methods:
- Preferred Method: Fill out the application form CLICK HERE TO APPLY.
- Alternatively: Email your CV and a self-introduction video to cvNigeria@alpha-cx.com with the following details:
- Name
- Position applied for: Tech CSR
- Source: Indeed
- CV and video attachment (mandatory)
Expected Start Date: 13/12/2024
At Alpha CX, we empower our team to deliver remarkable customer experiences. Join us on our journey to redefine customer service excellence!
