Carrot Fertility
- Salary: 65k – 75k USD/year
- Workplace: Remote
- Location: Anywhere
- Job Type: Full-time
About Carrot:
Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
About the Role:
Carrot Fertility is looking for a Customer Success Manager I to both delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team. You’ll report to our Manager of Customer Success. For your Small Business partnership customers, you’ll ensure all operational aspects are tended to, support customer launches and maintain high levels of customer satisfaction. You will support the Manager of Customer Success with operational tasks and respond to customer needs, questions, and requests. For the administrative and analytical support portion of the role, you’ll be a Customer Success files and data guru, supporting all teams and customers with eligibility, reporting, and escalations. The expectation is that your time is split evenly between direct management of the Small Business partnership portfolio and team-wide administrative and analytical support. We’re looking for a customer-centric, tech-savvy, process-oriented person with good organizational skills and an interest in furthering Carrot’s mission of fertility care for all.
- Answer inquiries, provide support, and answer questions about Carrot’s products and services
- Execute day-to-day responsibilities via email and ticketing systems, prioritizing work to meet requirements of internal and external customers
- Manage daily employer eligibility files, including support of new files set up and ownership of ongoing file success
Minimum Requirements:
- Bachelor’s degree 0 years of experience or 1 year of experience in customer success, customer support, or account management in a high-growth, technology environment
- Detail-oriented
- Passion for supporting customers and teamwork
- Ability to follow detailed processes, thorough and focused in work output
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred Requirements:
- Experience with Salesforce or other CRM
- Some familiarity with Carrot’s buyers (HR benefits leaders)
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
- Collaborative approach to daily responsibilities, leveraging resources and supporting team members in work completion
- Process-oriented with an efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $65,000-$75,000 Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.
FAQs about the (CSM I) role at Carrot Fertility:
- What is Carrot Fertility?
Carrot Fertility is a global fertility, family-building, and lifelong hormonal healthcare platform that provides care for individuals worldwide. It partners with multinational employers, health plans, and health systems to expand access to fertility care. - What does a Customer Success Manager I do at Carrot Fertility?
The CSM I ensures operational success for Small Market Business partnership customers, supports customer launches, maintains high levels of customer satisfaction, and assists with administrative and analytical tasks across the Customer Success team. - Is this a remote position?
Yes, the CSM I role is fully remote and can be performed from anywhere. - What are the key responsibilities of the CSM I role?
- Answer inquiries and provide support regarding Carrot’s products and services.
- Execute daily responsibilities via email and ticketing systems.
- Manage employer eligibility files and ensure ongoing file success.
- Support customer launches and maintain customer satisfaction.
- Assist with reporting and escalations.
- What are the minimum qualifications required?
- A bachelor’s degree.
- 0-1 years of experience in customer success, customer support, or account management in a high-growth, technology environment.
- Strong attention to detail and ability to follow processes.
- Passion for supporting customers and teamwork.
- What are the preferred qualifications?
- Experience with Salesforce or other CRM tools.
- Familiarity with HR benefits leaders (Carrot’s buyers).
- Ability to work in an ambiguous environment and stay organized.
- Process-oriented mindset with experience in developing best practices.
- What is the salary range for this role?
The base salary ranges from $65,000 to $75,000 USD per year, depending on experience and skills. - What benefits does Carrot Fertility offer?
- Health and wellness benefits
- Retirement savings plans
- Short- and long-term incentives
- Parental leave and family-forming assistance
- Competitive compensation package
- Why work at Carrot Fertility?
Carrot Fertility has received numerous awards, including Fast Company’s Most Innovative Companies, Fortune’s Best Workplaces in Healthcare, and Great Place to Work certifications. The company is recognized for its commitment to expanding access to fertility care and improving outcomes. - Where can I learn more about Carrot Fertility?
You can visit their official website at Carrot Fertility for more details.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Noolsa Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.
