CareCentrix
Job Details
- Location: Remote
- Start Date: Monday, April 28, 2025
- Pay: $17.50/hour + monthly bonus incentives
- Job Type: Full-time
- Shift & Schedule:
- Training & Nesting (4-6 weeks): Monday – Friday, 8:00 AM – 4:30 PM EST
- Post-Training Shift: Monday – Friday, 9:30 AM – 6:00 PM EST
Job Overview
CareCentrix is hiring multiple Patient Billing Representatives to join our 100% remote team. In this role, you will handle approximately 30-35 inbound calls per day, assisting patients, providers, and health plan companies with billing inquiries. You will help educate patients on CareCentrix’s role in their care while ensuring efficient issue resolution.
Responsibilities
- Investigate payment statuses and determine patient financial responsibility.
- Collect outstanding balances and offer financial assistance options.
- Answer billing inquiries related to benefits, balances, and payments.
- Ensure timely and accurate call resolution.
- Escalate complex patient issues as needed.
Qualifications
- High School Diploma or GED.
- Minimum 1 year of customer service experience in a call center environment.
- At least 1 year of experience in healthcare or medical billing (preferred).
- Proficiency in using dual monitors and multiple applications.
- Intermediate keyboarding skills (30 WPM) and basic PC troubleshooting.
- Experience with Microsoft Office and web navigation.
Ideal Candidate
- Thrives in a high-volume call center setting.
- Builds rapport easily over the phone.
- Demonstrates empathy and patience with complex inquiries.
- Detail-oriented with strong problem-solving skills.
- Complies with HIPAA/PHI policies.
- Strives to meet performance metrics in call quality, adherence, and attendance.
- Enjoys a positive and collaborative work environment.
Benefits
- Competitive pay with incentive bonus opportunities.
- Comprehensive health, dental, and vision insurance.
- HSA employer contributions and dependent care FSA match.
- Generous PTO, 401(k) savings plan, and paid parental leave.
- Professional development, tuition reimbursement, and career growth opportunities.
- PayActiv – access earned income between paychecks.
- Walgreens discount – up to 25% off eligible items.
- A vibrant company culture with a strong sense of community.
CareCentrix maintains a drug-free workplace and is an equal opportunity employer, ensuring fair employment practices for all applicants.
CareCentrix accepts applications on an ongoing basis until the position is filled.
HOW TO APPLY
Qualified and interested should apply by following the LINK below
