adminRidwell
Ridwell is a service dedicated to inspiring a future without waste. We simplify recycling and reusing by collecting items that aren’t handled by city services, picking them up from customers’ doorsteps, and partnering with local organizations for sustainable reuse. Our vision extends far beyond this as we work to make zero waste a reality for millions.
As a B Corps-certified company, sustainability is core to our mission. We empower communities to waste less, and every success translates into more waste diverted from landfills and more donations supporting local non-profits.
We’re rapidly growing and are eager to expand our team. At Ridwell, we prioritize personal growth for our employees, offering a unique opportunity to join at an early stage and contribute to building something special.
About the Role
Ridwell’s Award-Winning Member Success team is hiring a Full-time Member Success Specialist to join our passionate and supportive team of member advocates. This role is fully remote, and the ideal candidate will have a passion for hospitality, an empathetic approach to member service, and a desire to help our members reduce waste. You’ll support members via our extensive informational resources and multiple communication channels, ensuring a positive experience.
Schedule:
- 40 hours per week
- Training: Monday – Friday
- Post-training: Tuesday – Saturday
Pay:
- $19.50 – $19.97/hour
This fully remote position includes a company-provided laptop.
Our Values
- Our member is our hero. Empowering members is essential to achieving our vision.
- We Never Settle. We constantly challenge the status quo to improve our service and member experience.
- We Take Our Success Personally. Each team member has a personal stake in Ridwell’s success.
- Purpose Drives Our Actions. Understanding why we do things keeps us focused on what truly matters.
- We Are Stronger Together. Collaboration and diverse perspectives lead to creative solutions.
How to Succeed in This Role:
- Provide timely, upbeat, and empathetic responses to member questions and concerns.
- Collaborate with the Member Success Supervisor and Manager to enhance workflow efficiency.
- Support Operations Specialists in the field, addressing member needs and resolving issues promptly.
- Work collaboratively with members to achieve shared goals, demonstrating passion for Ridwell’s mission.
Day-to-Day Responsibilities:
- Handle real-time support for members via our inbox, assisting with issues and requests.
- Manage daily manual processes with an eye toward future automation.
- Collaborate with the Ridwell team on issues requiring cross-team input.
- Identify and report recurring problems for further evaluation, such as app or website glitches.
Desired Skills and Experience:
- Willingness to take on challenges and solve problems.
- Experience in a customer-facing role (experience with Front, Zendesk, Intercom, or similar CX software is a plus).
- Upbeat, positive attitude—‘Yes, and’ rather than ‘No, but.’
- Quick learner, curious, and adaptable.
- Comfortable with new systems and software (G-Suite, Zoom, Slack).
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