Customer Support Specialist (SaaS Experience)

WebFX

Remote | Anywhere | Full-time

Join WebFX, a leading full-funnel revenue marketing agency based in the US, recognized 9x as a Best Place to Work. We are a fast-growing team of over 700 professionals, with operations spanning 20+ US states and 18+ countries, including offices in Guatemala and South Africa.

Our subsidiary, Nutshell CRM, specializes in providing world-class SaaS solutions to mid-sized businesses. We’re seeking passionate individuals to join our remote team and help deliver exceptional customer support.

Why Join Us?

  • Competitive base pay
  • Company profit-sharing and performance bonuses
  • Comprehensive health insurance (dental, vision, remote doctor services)
  • Remote work with a fully equipped home office setup (computer, dual monitors, headset, high-speed internet, generator)
  • Ongoing learning bonuses and access to proprietary training resources
  • Merit-based promotions and annual compensation increases
  • Global team-building events and professional development opportunities
  • Invitation to FXFest, an all-expenses-paid annual trip for international team members (1-year tenure required)
  • FXBuilds program supporting global charitable initiatives

What You’ll Get

  • World-class training in SEO, PPC, Google Analytics, and more
  • Defined career progression with internal promotion opportunities
  • Access to proprietary platforms and third-party tools
  • Monthly Lunch-and-Learns and virtual team-building events
  • A supportive, people-first company culture

Who We’re Looking For

Education

  • Bachelor’s degree preferred
  • Pre-employment testing required

Skills

  • Fluent in English (written and verbal)
  • Experience with object-oriented and procedural programming methodologies
  • Customer-centric mindset with strong problem-solving abilities
  • Professional, dependable, and detail-oriented

Ready to join a thriving remote team and make an impact? Apply today!

APPLY NOW

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