PadSplit
REMOTE | Full-time | Anywhere
Salary: 70k – 80k USD/year
The Role We Need
PadSplit is seeking a Customer Success Manager to drive host engagement and ensure their success on our platform. This role involves providing personalized support, optimizing host experiences, and fostering long-term relationships to reduce churn and promote business growth. By proactively addressing host needs and challenges, you will contribute to a thriving marketplace ecosystem.
The Person We Are Looking For
We need a proactive, empathetic individual with strong communication skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, evolving environment, excels at problem-solving using data-driven insights, and can build trust-based relationships to enhance host engagement.
What You’ll Do
- Inside Sales Quota: Manage a pipeline of leads and opportunities to meet sales targets.
- Dedicated Support: Serve as the primary contact for hosts, providing assistance and troubleshooting challenges.
- Relationship Building: Develop strong partnerships with hosts, understanding their goals and property portfolios.
- Performance Optimization: Analyze host data and offer tailored recommendations to improve rental and occupancy rates.
- Proactive Communication: Keep hosts informed about platform updates, industry trends, and best practices.
- Strategic Advisor: Help hosts maximize their value from PadSplit by providing expert guidance.
- Performance Tracking & Reporting: Monitor key metrics, report progress, and identify areas for improvement.
- Host Life-Cycle Management: Oversee the entire host journey, from onboarding to ongoing support.
- Expansion Opportunities: Identify and engage hosts with potential for adding more properties.
- Pipeline Management: Track and nurture expansion opportunities to drive marketplace growth.
- Cross-Functional Collaboration: Communicate with internal teams to align strategies and improve host success.
What You’ll Need to Succeed
- Strong Communication Skills: Ability to engage effectively with hosts and internal teams.
- Customer-Centric Mindset: Commitment to understanding and prioritizing host needs.
- Problem-Solving Skills: Ability to identify challenges and develop solutions that enhance host satisfaction.
- Relationship-Building Ability: Skilled at establishing trust-based, long-term partnerships.
- Adaptability: Comfortable in a fast-changing startup environment.
- CRM Tools Experience: Proficiency in Salesforce and similar account management tools.
- Analytical Skills: Ability to track customer health, identify trends, and make data-driven decisions.
- Product Knowledge: Deep understanding of the PadSplit platform and its features.
- Collaboration Skills: Ability to work closely with sales, marketing, and product teams.
The Interview Process
- Application review by the Hiring Manager.
- Video screening with PeopleOps (30 minutes).
- Interview with the Director of Customer Success (45 minutes).
- Interview with the Head of Sales (30 minutes).
- Offer stage.
Compensation, Benefits, and Perks
- Fully REMOTE position.
- Competitive salary with an equity incentive plan.
- National medical, dental, and vision healthcare plans.
- Company-provided life insurance policy.
- Optional accidental insurance, FSA, and DCFSA benefits.
- Unlimited PTO with 11 company-observed holidays.
- 401(k) plan.
- 12 weeks of paid parental leave.
- Opportunity to make an impact in solving the affordable housing crisis.
