Customer Service Representative Vacancy

GUO Logistics Limited

Formerly known as Guber Express Courier Services, GUO Logistics is a proud subsidiary of GUO Transport Co., with a strong heritage in the logistics industry. With over ten years of experience, we have revolutionized how logistics services are accessed by our clients across Nigeria and beyond.

By seamlessly integrating technology into our operations, we are committed to delivering innovative value to our customers. Our extensive network includes fulfillment centers strategically located in major cities throughout Nigeria, ensuring that your goods reach their destination in record time.

We are currently recruiting for the following position:

Job Position: Customer Service Representative
Job Locations: Lekki Phase I and Osapa London – Lagos
Employment Type: Contract
Work Schedule: Mondays to Sundays with one day off each week (7:30 am – 1:30 pm Morning Shift; 1:00 pm – 8:00 pm Afternoon Shift).

Job Description / Responsibilities:

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Facilitate the smooth and secure collection of parcels by verifying customer details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns or complaints promptly and professionally.
• Collaborate with other units to resolve issues and provide feedback to enhance service quality.
• Answer customer inquiries regarding parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system, ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with the Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers. The responsibilities focus on efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements:

• Excellent communication skills.
• Self-control and attention to detail.
• Empathy and strong computer skills.
• Good email etiquette and the ability to work collaboratively within a team.
• Customer-oriented with the ability to adapt and respond to various personalities.
• Ability to multitask, prioritize, and manage time effectively.

Salary: N80,000 per month.

This is an exciting vacancy for individuals looking to join a dynamic logistics company and contribute to our commitment to exceptional customer service.