adminFixcenter Service Limited, a leading provider in electronic maintenance, is dedicated to delivering top-notch repair and maintenance services for various electronic devices. With a team of expert technicians and a focus on customer satisfaction, we strive to be the go-to partner for both individuals and businesses in need of dependable electronic solutions.
We are currently recruiting for the following position:
Job Title: Customer Service Representative II
Location: Abuja (FCT)
Employment Type: Full-Time
Salary: N60,000 Monthly
Job Description
As a Customer Service Representative, you will be the initial point of contact for our clients, offering prompt and efficient support through phone, email, and in-person interactions. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive information about our products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and face-to-face in a professional and courteous manner.
- Provide accurate and up-to-date information regarding products and services.
- Collaborate with other departments to address and resolve complex issues.
- Stay current on product knowledge and company policies.
- Resolve customer concerns swiftly and effectively.
- Maintain detailed records of customer interactions.
- Identify and suggest opportunities to enhance customer satisfaction.
Requirements
- Bachelor’s Degree or HND.
- 1-3 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities.
- Ability to work both independently and collaboratively.
- Proficiency in customer service software and Microsoft Office Suite.
- Strong multitasking and time management skills.
Apply now to be part of the Hotest Job opportunity in customer service at Fixcenter Service Limited!
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