Customer Service Representative II Job at Fixcenter Service Limited

Fixcenter Service Limited, a leading provider in electronic maintenance, is dedicated to delivering top-notch repair and maintenance services for various electronic devices. With a team of expert technicians and a focus on customer satisfaction, we strive to be the go-to partner for both individuals and businesses in need of dependable electronic solutions.

We are currently recruiting for the following position:

Job Title: Customer Service Representative II
Location: Abuja (FCT)
Employment Type: Full-Time

Salary: N60,000 Monthly

Job Description

As a Customer Service Representative, you will be the initial point of contact for our clients, offering prompt and efficient support through phone, email, and in-person interactions. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive information about our products and services.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and face-to-face in a professional and courteous manner.
  • Provide accurate and up-to-date information regarding products and services.
  • Collaborate with other departments to address and resolve complex issues.
  • Stay current on product knowledge and company policies.
  • Resolve customer concerns swiftly and effectively.
  • Maintain detailed records of customer interactions.
  • Identify and suggest opportunities to enhance customer satisfaction.

Requirements

  • Bachelor’s Degree or HND.
  • 1-3 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities.
  • Ability to work both independently and collaboratively.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Strong multitasking and time management skills.

Apply now to be part of the Hotest Job opportunity in customer service at Fixcenter Service Limited!

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