The Future Edge
Location: Lagos
Salary: ₦150,000 – ₦200,000 per month
Employment Type: Full-time (Monday to Saturday)
About Us
Our client is a leading provider of comprehensive aesthetic services, dedicated to delivering exceptional client experiences through personalized, results-oriented treatments. Their offerings include a wide range of state-of-the-art non-surgical aesthetic solutions.
Position Overview
We are seeking a professional and client-focused Customer Service/Front Desk Associate to serve as the first point of contact for our client’s customers. The ideal candidate will create a welcoming environment, provide outstanding customer service, and ensure smooth front desk operations.
Key Responsibilities
- Client Interaction: Warmly greet clients, communicate details about services, and assist them in making informed decisions.
- Appointment Management: Handle all aspects of appointment scheduling while maintaining an efficient and organized calendar for treatments.
- Communication: Respond to phone calls, emails, and messages promptly and professionally.
- Administrative Duties: Manage client records accurately, process payments, and oversee the inventory of front-desk supplies.
- Service Promotion: Identify opportunities to upsell or cross-sell treatments and products tailored to client needs.
- Facility Presentation: Maintain cleanliness and organization at the front desk and waiting areas, ensuring they align with the company’s premium standards.
- Customer Satisfaction: Resolve customer concerns efficiently to uphold high levels of client satisfaction.
Qualifications and Skills
- Education: Bachelor’s degree in a relevant field; additional certifications in customer service or a related discipline are advantageous.
- Experience: Minimum of 2 years’ experience in customer service, front desk operations, or within the aesthetics/beauty industry.
- Technical Proficiency: Familiarity with Microsoft Office Suite and experience with scheduling or CRM software.
- Soft Skills: Strong communication, time management, organizational, and multitasking capabilities.
- Professionalism: Polished and professional demeanor, client-first attitude, and impeccable appearance.
- Flexibility: Availability to work evenings or weekends as required to accommodate client schedules.
Application Requirements
- The job location is Ikoyi, Lagos. Are you comfortable commuting to this area?
- This is an onsite role, operating Monday through Saturday. Does this schedule align with your availability?
Desired Experience
- Customer Service/Front Desk Operations: Minimum of 2 years (required).
- Customer Relationship Management: Minimum of 2 years (required).
- Aesthetics/Beauty Industry Experience: Minimum of 1 year (required).
If you meet the qualifications and are passionate about providing exceptional customer experiences, we look forward to your application.
