Bold
PAY: $20-$22/HOUR
LOCATION: 100% REMOTE
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. These programs help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.
Bold is seeking a motivated Customer Experience Associate to conduct high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. This is a full-time remote role that will report to our Manager of Member Experience.
Key Responsibilities:
- Actively conduct outreach via phone, text, and email daily.
- Successfully complete over 100 outbound calls a day.
- Enroll 25% or more of all connected leads.
- Ensure that 25% or more of all connected members take a class within one week of engagement outreach.
- Maintain a customer satisfaction score of 92% or higher.
Essential Skills:
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach.
- Effective communication: Empathetic and active listener for future and existing members. Ability to effectively communicate the value proposition of Bold’s technology product and program.
- Customer Service Tools: Experience working with CRMs and customer service tools (we use Insightly CRM and HubSpot).
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions.
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.
Preferred Experience:
- Experience in a role with direct daily interactions with older adults (e.g., in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup).
Our Culture:
At Bold, we believe our people are indispensable to achieving our mission. We are building an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including but not limited to race, gender identity, sexual orientation, and disability status.
Compensation:
This position will earn between $20.00-$22.00/hour, in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.
This role offers the flexibility of working fully remote, allowing you to contribute to our mission from anywhere.
