Seed Healthcare Services Ltd.
- Salary: NGN 150,000 – 250,000 Plus Commission
- Remote (Work From Home)
- Categories: Customer Service & Support
- Job Type: Full Time
Job Overview:
We seek to hire a Client Service Consultant to help deliver an excellent standard of customer service to the clients and workers under your management.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Morning Shift
Job Description/Requirements
Key Responsibilites:
- Delivering an excellent standard of customer service to the clients and workers under your management.
- Building relationships with your clients and workers to fully understand their requirements and placing suitably matched candidates into the shifts/placements you are given.
- Calling our existing workforce to collect availability and being responsible for providing our candidates with work in your designated area.
- Calling and mailing clients for shift availability.
- Contacting new client locations.
- Shift-filling by matching a candidate’s availability with the client’s requirements.
- Booking of shifts and Approving covered shift
- Being persuasive and able to handle complaints and objections.
- Building strong working relationships
- Compliance, working closely with the compliance department to arrange interviews and support the clearance process of new candidates.
- Monitoring your own progress towards the target you have set.
- Weekly preparation of business performance results hourly, locations, and sites by making use of the company’s weekly confirmation sheet
- End-to-end reconciliation of timesheets on Temployer/Pulse working closely with the finance department.
Qualifications:
- Minimum of 3 years of experience
- HND in any relevant course of study
FAQs for the Client Service Consultant position at Seed Healthcare Services Ltd.:
1. What is the role of a Client Service Consultant?
A Client Service Consultant ensures excellent customer service for clients and workers, matches candidates to suitable shifts, and builds strong relationships to understand their needs.
2. Is this a remote job?
Yes, this is a fully remote work-from-home position.
3. What industry does this job belong to?
This role is in the Healthcare industry, assisting with customer service and workforce management.
4. What qualifications are required for this role?
Applicants must have at least an HND in any relevant course of study.
5. Do I need prior experience to apply?
Yes, a minimum of 3 years of experience in customer service or a related field is required.
6. What skills are necessary for the position?
Key skills include:
- Customer service excellence
- Relationship management
- Persuasion & objection handling
- Workforce coordination
- Compliance & recruitment processes
- Time management & financial reconciliation
7. What will I be doing in this role?
You’ll handle client and worker relations, ensure shift placement, contact new client locations, manage shift bookings, and oversee compliance and financial reconciliation.
8. Will I need to make phone calls and send emails?
Yes, calling and emailing clients for shift availability, contacting new client locations, and managing worker communications are crucial parts of the job.
9. What does shift-filling involve?
Shift-filling means matching candidate availability with client requirements and ensuring all shifts are appropriately booked.
10. What are the working hours?
The job follows a morning shift schedule, though details may vary based on company needs.
11. Is performance tracking required?
Yes, you’ll monitor your progress and prepare weekly business performance reports using the company’s weekly confirmation sheet.
12. What systems will I use for financial reconciliation?
You’ll work closely with the finance department to manage timesheets using Temployer/Pulse.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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