Jumia
About Jumia:
Jumia is a leading pan-African e-commerce platform dedicated to enhancing everyday life in Africa through innovative, convenient, and affordable online services. By connecting customers and businesses via its marketplace, Jumia supports growth while fostering accessibility. Its ecosystem includes Jumia Logistics, a proprietary logistics business, and Jumia Pay, a digital payment and fintech platform.
With a workforce of over 3,000 employees led by a blend of local and international talent, Jumia is backed by high-profile shareholders and committed to sustainable impact in Africa. In April 2019, Jumia became the first African tech company listed on the New York Stock Exchange.
About the Role:
Jumia is seeking a Remote IT Support Representative to join our dynamic team. This role offers an exciting opportunity to provide technical support in a fast-paced e-commerce environment while working remotely.
Key Responsibilities:
- Provide advanced technical support to employees and departments remotely.
- Troubleshoot and resolve complex hardware and software issues.
- Manage IT inventory and asset systems effectively.
- Develop and update IT documentation and user guides.
- Configure and set up workstations and mobile devices.
- Implement IT security best practices organization-wide.
- Monitor and optimize network performance and connectivity.
- Oversee user account management, access control, and security protocols.
- Drive IT projects to align with business goals.
- Collaborate with cross-functional IT teams to address technical challenges.
- Support Jumia’s e-commerce platforms and internal tools.
- Conduct advanced IT training sessions for team members.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related field.
- 4-6 years of experience in IT support or similar roles.
- Expertise in computer hardware, software, and networking.
- Proficiency with Windows and macOS operating systems.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts to non-technical users.
- Familiarity with e-commerce platforms and operations (preferred).
- Experience with ticketing systems and IT service management principles (preferred).
- Excellent written and verbal communication skills.
What We Offer:
- A unique experience in an entrepreneurial yet structured environment.
- The chance to play a pivotal role in Africa’s e-commerce growth.
- A collaborative and professional team environment.
- Unmatched personal and professional growth opportunities.
Join us remotely and help shape the future of e-commerce in Africa!
Apply only via Jumia’s official website. Jumia does not charge application fees.
