Petra Risk Solutions
Remote
$32 – $37 an hour – Full-time
Job Overview
We are an established commercial insurance brokerage, currently seeking articulate, organized, and enthusiastic individuals to join our remote team. As a Customer Service Representative, you will provide administrative support to our Customer Service Team in a remote work setting. This role offers opportunities to grow through educational programs and on-the-job training.
Responsibilities
- Electronically attach documents
- Review and verify accuracy in policy rating, typing, and coverage
- Document and resolve discrepancies in policy documents
- Prepare written correspondence
- Process endorsement requests
- Update client account information, including billing screens and applications
- Manage activities using a diary system for timely follow-up
- Process invoices and cancellation notices
- Prepare and process Certificates of Insurance and auto ID cards
- Handle MVR requests
- Maintain organized and up-to-date electronic account files
- Service accounts to prevent E&O exposures
- Maintain proactive communication with service team members
- Participate in projects and accept delegated tasks as needed
Qualifications
- Valid state-issued Property & Casualty Insurance license
- Strong organizational skills to prioritize and manage workflow efficiently
- Proficient in English communication (written and oral)
- Basic accounting skills, including working with fractions, pro-rata, and percentages
- Ability to solve practical problems and manage concrete variables
- Computer proficiency with Windows systems, Microsoft Office, and general office equipment
- Typing speed of 45-50 wpm
- Ability to maintain professional relationships with co-workers, carriers, vendors, and other business contacts
- Strong work ethic and professionalism
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Job Details
- Full-time
- $32 – $37 per hour
- Expected hours: 40 per week
- Remote (Pacific Time Zone)
Requirements
- 2+ years of commercial insurance experience
- Property & Casualty License
Qualified candidates should submit a resume for consideration. We are an Equal Opportunity Employer. No recruiters, please.