TinyURL LLC
📍 Remote | 🌎 Anywhere | 💼 Contract | 💰 $1K – $3K USD/month
WE ARE HIRING A TECHNICAL CUSTOMER SUCCESS SPECIALIST
🚀 Join our team and help shape the future of link management!
ABOUT US
TinyURL, the original URL shortener, has been simplifying the internet for over 20 years. Now evolving into a full-fledged SaaS platform, we are expanding our capabilities in link shortening, link management, and related solutions. As a fast-growing multinational team, we seek skilled professionals to help drive our success.
ABOUT THE ROLE
As a Technical Customer Success Specialist, you will:
✅ Handle customer inquiries from start to resolution.
✅ Develop strategies to improve customer experience.
✅ Collaborate with the development team to enhance the end-user journey.
✅ Maintain relationships with existing customers while onboarding new ones.
✅ Provide technical and non-technical support across various channels.
✅ Conduct webinars and demo calls for customer onboarding.
✅ Manage premium and enterprise customer accounts.
✅ Optimize customer support processes and contribute to FAQ updates.
REQUIREMENTS
🔹 4+ years of experience as a Relationship or Account Manager.
🔹 3+ years in technical customer support, ideally within SaaS.
🔹 Strong understanding of SaaS technology, backend, or web development.
🔹 Experience tracking customer support KPIs.
🔹 Proficiency in Google Suite, Jira, and other customer support tools.
🔹 Familiarity with URL shortening concepts is a plus!
ABOUT YOU
✔ Flexible – Adaptable to changing business needs.
✔ Proactive – Take initiative to solve problems before they arise.
✔ Excellent Communicator – Comfortable engaging with all levels, from customers to executives.
✔ Efficient – Prioritize tasks effectively to meet deadlines.
✔ Innovative – Bring new ideas and strategies to improve customer success.
✔ Team Player – Work collaboratively to enhance processes and training.
HOW TO APPLY
Submit your cover letter along with responses to the following:
1️⃣ How would you explain TinyURL to a non-technical person?
2️⃣ How would you explain TinyURL to a technical person?
3️⃣ What makes SaaS customer support unique compared to traditional industries?
4️⃣ Share a customer success strategy you’ve implemented.
5️⃣ Who is your favorite superhero and why?
Ready to make an impact? Apply today! 🚀
