Job Overview
Our client is a contemporary funeral home offering simple cremations, personalized memorials, and transparent pricing. They are dedicated to making things easier for grieving families during their time of need by providing compassionate and modern funeral services. Most families are unprepared for losing a loved one, and traditional funeral services are often outdated and difficult to navigate. They are partnering with the city’s best venues to deliver an unprecedented level of service. They pride themselves on exceptional customer care, unparalleled hospitality, and clear, transparent pricing—all of which have earned them the gratitude of many families.
As a Customer Care Representative, you will serve as the first and primary point of contact for families seeking their services. Your role involves guiding them through the cremation process, explaining our offerings, and assisting them in making the best choices for their loved ones. You will also coordinate with their Operations teams, including Funeral Directors, to ensure a smooth experience from start to finish.
Location: Fully-Remote (Work from Home), Shift-based (9 AM – 5 PM or 10 AM – 6 PM EST)
Kenya, Algeria, Angola, Ghana, Ethiopia, Libya, Morocco, Nigeria, South Africa, Tunisia
Employment Type
Contract
Location Type
Remote
Department
Project Growth
Compensation
- $1.2K – $1.4K per month
Key Responsibilities:
- Family Engagement: Manage incoming calls from grieving families, offering empathetic support during their most challenging times.
- Service Guidance: Handle inquiries regarding pricing and service arrangements, providing recommendations that enhance the end-of-life experience.
- Process Communication: Develop a deep understanding of the cremation process from start to finish, and clearly communicate these details to both prospective and current families.
- Follow-Up: Maintain communication with prospective families through phone, text, and email to keep them informed and engaged with our offerings.
What We’re Looking For:
- Excellence in Hospitality: You approach every interaction with empathy and clarity, helping families navigate challenging situations with confidence. Your ability to earn trust is key.
- Competence in Complex Situations: You’re adept at handling diverse and complicated scenarios, acting as a competent and reliable guide.
- Organizational Skills: You manage numerous details with precision, adhere to regulations, and ensure all processes are completed without error.
- Experience: You bring 2+ years of experience in hospitality, customer service, or similar roles where you managed difficult or nuanced situations. Experience in crisis hotlines, social work, or related fields is also valuable.
Why you should apply?
- Mission-Driven Impact: We are committed to supporting families during one of the most challenging periods in their lives. If we succeed, the experience of losing a loved one will be less painful, allowing families more space to celebrate their loved one’s life.
- Growth Opportunity: This is a chance to join a growing startup and be part of building something meaningful. As an early team member, your role will evolve and expand, offering significant opportunities for personal and professional growth.
If you are passionate about helping others and are seeking a role that allows you to make a real difference during critical moments, we invite you to apply and join our team.
FAQs about the Sales and Customer Support Specialist role:
General Questions
- What does a Sales and Customer Support Specialist do?
This role involves assisting grieving families by guiding them through the cremation process, explaining service options, and ensuring a smooth experience. - Is this a remote position?
Yes, this role is fully remote, allowing you to work from home. - What are the working hours?
The position is shift-based, with working hours from 9 AM – 5 PM or 10 AM – 6 PM EST.
Qualifications & Skills
- What experience is required for this role?
At least 2+ years of experience in hospitality, customer service, or related fields such as social work or crisis hotlines. - What skills are essential for success in this role?
- Strong empathy and communication skills
- Ability to handle complex and sensitive situations
- Organizational skills to manage details and ensure accuracy
- Experience in customer service or hospitality
Responsibilities & Success Metrics
- What are the key responsibilities of this role?
- Managing incoming calls from grieving families
- Providing service guidance and recommendations
- Communicating the cremation process clearly
- Following up with families via phone, text, and email
- How is success measured in this role?
Success is determined by customer satisfaction, smooth service coordination, and effective communication with families.
Application Process
- How do I apply for this role?
To be considered, check the details below. - Is prior experience in funeral services required?
No, but experience in customer service, hospitality, or crisis support is highly valuable. - What makes this role unique?
This position allows you to make a meaningful impact by supporting families during difficult times while working in a mission-driven startup.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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