Remote Customer Support

Full-Time | Customer Support | Anywhere in the World

Clipboard Health is hiring a Remote Enterprise Client Support Specialist through We Work Remotely.

About Clipboard Health:
Location: California
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About the Role:

We are looking for experienced customer support specialists to provide high-quality service to Enterprise-level Customers (Healthcare Facilities). As a remote specialist, you’ll take ownership of resolving issues raised by these clients, ensuring they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

  • Manage and resolve escalated queries from enterprise clients via phone, chat, and email.
  • Collaborate with internal teams (legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
  • Track all customer interactions and ensure resolution within established service-level agreements (SLAs).
  • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

  • 3-4+ years of specialized customer support experience, preferably in B2B, SaaS, or enterprise software environments.
  • Proven ability to manage escalations and maintain strong relationships with business customers.
  • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
  • Ability to handle an average of 30+ calls and 15+ emails daily, focusing on resolution and customer satisfaction.
  • Familiarity with SLA management and complex issue resolution.

Why Work at Clipboard Health?

  • Be part of a fast-paced, innovative startup unicorn making a difference for tens of thousands of customers.
  • Work remotely with a diverse, global team.
  • Access opportunities for personal and professional growth, with support to develop new skills and explore different business areas.

System Requirements:

  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset.
  • Quiet, distraction-free working environment with stable power and internet connectivity.

If you’re passionate about providing excellent customer service and thrive in a fast-paced remote environment, apply today!

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