ModSquad
Job Type: Contract
Location: Nigeria
Job Overview
ModSquad is seeking enthusiastic and dedicated Remote Customer Support Representatives to join our team. We’ve partnered with a leading music streaming service to deliver exceptional email-based support in English.
If you’re passionate about music, have excellent communication skills, and enjoy solving problems, this role is for you. Join our mission to provide outstanding service to millions of music enthusiasts worldwide.
Responsibilities
- Respond to customer inquiries via email in English.
- Deliver a personalized and exceptional support experience.
- Identify and resolve customer issues effectively.
- Conduct research and maintain attention to detail.
Requirements
- Previous experience in email-based Customer Support.
- Professional proficiency in English.
- Strong problem-solving and research skills.
- Ability to deliver a unique customer experience.
Workspace Requirements
- Laptop or desktop with Windows 10 or above.
- 8 GB RAM or higher; dual monitors recommended.
- Stable broadband internet connection (25 Mbps or higher).
- Webcam or smartphone capable of taking pictures.
- Willingness to install ModSquad security software and a 2FA app.
Note: Chromebooks are not supported for ModSquad projects.
Orientation and Commitment
- Orientation:
- Phase 1: 4 days, 4 AM – 1 PM PT.
- Phase 2: 3 days, 2 PM – 11 PM PT.
- Production Hours: Daily, 2 PM – 2 AM PT.
- Weekly Commitment: 25 hours, including 8 hours on weekends.
- Project Duration: Up to 180 days.
Application Tips
To increase your chances of being selected, ensure your application is thorough, grammatically correct, and complete.
About ModSquad
ModSquad is a global leader in digital engagement services. With over 10,000 Mods operating in 50+ languages across 70+ countries, we support some of the world’s most exciting brands, from global enterprises to innovative startups.
We are an Equal Opportunity Employer, welcoming applicants regardless of race, gender, nationality, or other protected characteristics.
Important Information
Pay rates vary by client and will be disclosed during the interview process. Individual pay depends on work location, role complexity, and experience.
Note: This role is not available to residents of California, Colorado, New York, or Washington.
Apply now to be part of a dynamic remote team bringing music lovers closer to their favorite tunes!