ModSquad
Remote Customer Support – Phone and Email Support – English (4422)
Location: Remote (Based in Nigeria)
Job Type: Contract
Job Description
ModSquad has partnered with a global industrial leader known for its proprietary business model, spanning state-of-the-art appliances in hospitality and restaurants to automobile components worldwide.
We are seeking skilled remote professionals to join this dynamic project, handling phone and email support with a focus on dispatching technicians to customers. Using client-provided tools, you’ll collect data and ensure timely dispatches.
Hours
- Monday – Friday: 7 AM – 1 PM PT
- Commitment: 10 hours per week, with 5 hours required on weekends (Saturday and/or Sunday).
- Duration: 90 days
What We’re Looking For
- Experience in phone and email customer support.
- Strong multitasking skills and fast typing speed.
- Exceptional attention to detail.
- Knowledge of Microsoft Applications (a plus).
- Familiarity with Five9 Application (a plus).
- Willingness to install client-specific tools and applications.
Workspace Requirements
- Typing speed of 40 WPM or higher.
- Dedicated laptop or desktop computer with Windows 10 or above (no Chromebooks).
- 8 GB RAM or better (dual monitors recommended).
- Willingness to install ModSquad’s security software and AWS.
- Access to a webcam or smartphone capable of capturing photos.
About ModSquad
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods deliver top-notch customer support, moderate web content, manage communities, and enhance social media presence for leading brands, including the NFL, Zendesk, and Topps. With Mods available in over 50 languages across 70+ countries, we specialize in bringing companies closer to their customers in the digital world.
Additional Information
- ModSquad is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.
- Pay rates vary based on the role, requirements, location, and experience. Rates will be disclosed during the interview process.
Note: This opportunity excludes individuals residing in California, Colorado, New York, and Washington.
Take your time completing the application to ensure it is grammatically accurate and comprehensive, as this greatly improves your chances of being selected.
