adminFirstsource Healthcare
Location: Remote
Salary: $16 per hour – Full-time
You must create an Indeed account before continuing to the company website to apply.
Job Details
Pay: $16 per hour
Job Type: Full-time
Shift and Schedule: 8-hour shift
Benefits
401(k), 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, referral program, vision insurance
Full Job Description
Date: Oct 14, 2024
Location: Remote, US
Requisition ID: 12097
Description:
Join our Medicaid call center team working from home! Must reside in the state of Florida.
Training Start Date: Oct 31st, 9:00 AM – 6:00 PM EST
Production Hours: 11:00 AM – 8:00 PM EST
Responsibilities:
- Complete background checks and fingerprinting.
- Maintain a quality score of 95% or greater.
- Handle 80+ calls per day.
- Respond to all email communications within 24 hours.
- Conduct outbound calls and campaigns as directed.
- Thoroughly document customer transactions in the host system.
- Adhere to scheduled shifts for optimal phone coverage.
- Ensure compliance with all regulatory guidelines.
- Safeguard PHI in accordance with LIBERTY’s Information Security Policies and Procedures.
- Follow safety guidelines per LIBERTY Dental Plan’s Illness and Injury Prevention Program.
Qualifications:
- High school diploma or GED required.
- 1 year of call center experience.
- Ability to read and interpret general business correspondence and procedure manuals.
- Basic mathematical and intermediate typing skills.
Additional Requirements:
- Ability to sit for long periods.
- Flexible schedule, especially for overtime.
- Private, secured room without distractions.
- Strong multitasking ability.
- Attention to detail for data entry.
- Ability to follow written directions (emails, SOP documents).
- Self-motivated with strong prioritization skills.
- Adaptability to change and strong judgment skills.
Job Type: Full-time
Expected Hours: 40 per week
Work Location: Remote
Application Question:
- Six months of healthcare claims experience.
admin