INFUSE
Pay: 800 – 1,000 USD/month
Location: Remote (Anywhere)
Job Type: Full-time
Our Hiring Process
We carefully review each application based on our job requirements, ensuring every candidate receives a fair and thorough evaluation by our recruiting professionals no automated screening. We believe in the value of human interaction and unique perspectives.
If selected, you may be invited to submit a video interview for review by our hiring manager. This step is often followed by a short test or project to assess your suitability for the role.
Next, we will invite you to an interview with our hiring manager or interview team. Please note: We do not conduct interviews via text, Telegram, or other messaging platforms. All interviews take place via Zoom or a live meeting with the INFUSE team.
If everything aligns, we will discuss your offer in a live conversation. We consider our team a family and want you to feel comfortable and welcome before joining us.
INFUSE is committed to data privacy and security regulations. For more details, refer to our Privacy Policy.
About the Role
We are looking for a proactive and skilled L1 IT Support Technician (Remote) to provide high-quality technical support. If you enjoy solving technical issues and working in a collaborative environment, we want to hear from you!
Key Responsibilities
- Provide Level 1 technical support, addressing user queries and resolving issues with professionalism and empathy.
- Log, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain high user satisfaction through exceptional service and support.
- Collaborate with internal teams to enhance IT support efficiency.
- Contribute to documentation and knowledge base resources to ensure accuracy and accessibility.
- Take on additional responsibilities as needed to improve team performance and user experience.
Qualifications
- 2-3 years of experience in remote IT support or a similar role.
- Proficiency in Windows 10/11 and macOS administration.
- Experience managing Microsoft 365 and Google Workspace.
- Hands-on experience with Entra ID (formerly Azure Active Directory).
- Familiarity with ITIL framework and basic networking concepts.
- Knowledge of Mobile Device Management (MDM) solutions is a plus.
- Familiarity with AI tools like ChatGPT is a plus.
Personal Competencies
- Excellent collaboration and communication skills.
- Advanced proficiency in written and spoken English.
- Strong analytical and problem-solving abilities with attention to detail.
- User-focused approach and commitment to quality service.
- Positive attitude, flexibility, and ability to work in a fast-paced environment.
- Experience in multinational teams is a plus.
Work Schedule
- Monday to Friday, shifts from 7:30 – 16:30 EEST (includes a 1-hour break).
- US national holidays off.
- Reduced working hours on Fridays during summer.
This is a fully remote role, allowing you to work from anywhere while delivering exceptional IT support.
