adminProcess Street
100% Remote SaaS Support Position with Growth Opportunity
Remote | Full-time | Anywhere
We believe in the power of processes and their potential to drive growth in teams across the globe.
Who We Are:
Process Street is a no-code workflow platform startup based in San Francisco. We enable customers to build, document, automate, and track recurring workflows. Our platform ensures seamless and error-free execution of workflows for over 3,000 customers worldwide, including companies like Airbnb, Spotify, AstraZeneca, and Accenture. We are VC-backed by Accel, Salesforce, and Atlassian.
Our Mission:
To make work fun, fast, and faultless for teams everywhere.
Our Culture:
At Process Street, we value a healthy, collaborative remote culture. Flexibility is key for our team, which spans nine time zones. We work asynchronously, autonomously, and take ownership of our work while building meaningful connections through coffee chats, game-playing, and story-telling.
If you’re entrepreneurial and seek an environment that values impact, ownership, and remote work flexibility, we’d love to meet you!
The Opportunity:
We’re looking for a Junior Customer Support Specialist to join our Customer Support & Success team. You will handle inbound customer inquiries via phone, email, and live chat. As the first line of communication with our customers, you’ll work with companies ranging from startups to Fortune 500 enterprises across diverse industries.
Beyond addressing customer inquiries, you’ll play a key role in passing feedback and challenges to the Engineering, Product, and Executive teams. This is a remote role working 9 am-6 pm EST.
What You’ll Do:
- Respond to customer inquiries via email, live chat, and phone
- Advise customers on the best use of the software to meet their needs
- Track interactions in Salesforce
- Assist prospects during their trial periods
- Communicate product and feature requests to Product Managers
- Support Customer Success Managers in handling large customers
- Contribute to the Support Knowledge Base
- Conduct product demos and onboarding sessions
About You:
- 1-2 years of customer support experience, preferably in SaaS
- Excellent written and verbal English communication skills
- Detail-oriented with a passion for customer experience
- Self-motivated and eager to learn and grow
- Tech-savvy with experience in web and mobile apps; knowledge of Intercom and Salesforce is a plus
- Ability to work 9 am-6 pm EST
Our Benefits:
- Unlimited PTO – typically 3-4 weeks, plus major holidays and a company-wide week off in December
- Annual company offsite and sponsored small group meetups
- Social time through regular virtual activities
- Generous health insurance for US employees, including dental and vision
- Equity for all full-time roles
At Process Street, we encourage applicants from all backgrounds to apply, even if they don’t meet every qualification. We are proud to be an equal opportunity employer, committed to diversity and inclusion.
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