adminInvealth Partners Limited is assisting a well-regarded hospital in Port Harcourt, Rivers State, in recruiting for the following position:
Position Title: Front Desk Officer
Location: Port Harcourt, Rivers State
Job Type: Full-time
Job Overview:
The Front Desk Officer (FDO) will be the face of the hospital, ensuring exceptional service to all patients and visitors. This role involves overseeing patient admissions, managing administrative duties, and ensuring the smooth operation of the hospital’s front desk.
Key Responsibilities:
- Register and admit patients, verify demographic information, collect necessary documents, and ensure efficient admission processes.
- Demonstrate excellent verbal and written communication skills, including handling social media, answering calls, responding to inquiries, and directing calls to the right departments.
- Address patient concerns and complaints with empathy and professionalism.
- Coordinate patient discharges and transfers.
- Communicate effectively and promptly with clinical staff to ensure smooth operations.
- Maintain confidentiality of patient information in line with HIPAA regulations.
- Organize and manage patient records, reports, and databases.
- Perform clerical tasks such as data entry, filing, and photocopying.
- Keep the front desk area clean, organized, and secure.
- Safeguard sensitive materials and information.
- Collaborate with multidisciplinary teams to achieve hospital objectives.
- Participate in initiatives aimed at improving patient satisfaction and the overall experience.
Qualifications:
- A Bachelor’s degree in Management Sciences or a related field.
- Strong communication, interpersonal, and customer service skills.
- Ability to thrive in a fast-paced environment and prioritize tasks.
- Basic proficiency in computer applications and familiarity with hospital information systems.
- Knowledge of medical terminology and hospital operations.
- Must be a resident of Port Harcourt.
Salary Range:
N60,000 – N70,000 Monthly
Application Process:
Interested and qualified candidates are invited to submit their applications via email to: careers@invealthpartners.com. Please use the job title, “Front Desk Officer,” as the subject line of your email.
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