New Era Technology
Remote | Full-time
Join New Era Technology, where People First is our guiding principle. With a global workforce of over 4,500 professionals, we prioritize creating an environment where employees feel valued, empowered, and supported in their growth. Our mission is to securely connect people, places, and information through scalable, end-to-end technology solutions.
At New Era, you’ll be part of a collaborative culture that fosters professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core values—Community, Integrity, Agility, and Commitment—we equip our team members to deliver outstanding customer service.
If you’re looking to make a meaningful impact in a supportive, growth-driven environment, New Era is the place for you. Apply today and help shape the future of work—together.
About Us
New Era Technology is a global provider of technology solutions, with 4,500+ employees and offices worldwide. We deliver Cloud, Managed, Professional, and Security services, along with Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to over 20,000 customers.
Our Mission
We seek team members who align with our mission: “To deliver and support technology solutions that securely connect people, places, and information.” At New Era, you’ll be part of a like-minded community that shares a vision of growth and innovation. Our corporate culture promotes both personal and professional development while maintaining a strong customer focus.
Role Overview
- Serve as the primary contact for Minor Accounts, assisting customers via phone, email, or in-person interactions.
- Prepare quotes, manage licensing renewals, and facilitate agreements.
- Conduct proactive outreach through calls, emails, virtual, or onsite meetings to maintain engagement.
- Collaborate with internal teams (customer support, product, finance, logistics) to ensure seamless customer experiences.
- Identify opportunities for upselling and cross-selling additional products and services.
- Partner with Account Executives to transition accounts to the Major Accounts team.
- Stay updated on company products, pricing, and promotions to address client inquiries effectively.
- Provide reports and insights on pipeline opportunities to expand the customer base.
- Engage with vendors in consultation with management to optimize pricing and margins.
- Maintain accurate client records in the CRM system.
- Ensure sales reports and account plans are up to date.
- Stay informed on industry trends, market developments, and the competitive landscape.
- Perform other related duties as required.
Who We’re Looking For
- Proven sales experience with a track record of managing accounts and driving revenue growth.
- Strong relationship-building and communication skills.
- Ability to assess customer needs and propose tailored solutions.
- Experience in upselling and cross-selling strategies.
- Goal-oriented with a results-driven mindset.
- Excellent organizational skills and attention to detail.
- Proficiency with CRM software and Microsoft Suite.
- Tertiary qualification in a relevant field (preferred).
- Experience with PSA tools (preferred but not required).
What We Offer
- Opportunity to grow within a remote business expanding across APAC.
- A supportive and collaborative team environment with a strong technical support network.
- Access to the latest technologies in the IT industry.
New Era Technology and its subsidiaries are committed to respecting your privacy and protecting your personal data. For more details, view our Privacy Policy: https://www.neweratech.com/us/privacy-policy/.
