LeadSimple
Simplify sales, streamline operations, and scale your business with LeadSimple, a leading SaaS company providing solutions for property managers and real estate professionals.
We are currently hiring globally for this role, except for the US.
🚀 Want to join a team of A players in a high-growth, entrepreneurial environment?
Founded in 2013, LeadSimple offers a comprehensive CRM, operations and maintenance workflow automation, and a centralized communication platform tailored to the property management industry. Our mission is to help property managers efficiently manage their properties, improve tenant satisfaction, and drive growth. With a focus on intuitive tools, software, integrations, and partnerships, we support property managers at every step.
As a boot-strapped startup with product-market fit and a large addressable market, LeadSimple is scaling rapidly. Our team consists of experienced leaders from SaaS, property management, and real estate industries.
Joining LeadSimple means becoming part of a dynamic, innovative team focused on helping property managers succeed. We offer a supportive, collaborative work environment, competitive salaries, and a range of perks. We foster a culture of transparency and communication, where employees are valued and empowered to contribute to the company’s success. If you are driven by making a positive impact, we’d love to hear from you.
Role Summary
The Customer Support Representative II will assist customers by providing advanced technical support for issues escalated from the Customer Support Representative I team. The primary focus is troubleshooting and resolving complex issues to improve customers’ interactions with the product and increase adoption.
Expectations for Your First 90 Days:
- Handle 75% of tickets independently by the 90-day mark.
- Take full ownership of customer issues and resolve them autonomously.
- Contribute equally to the team’s workload; for example, if there are 4 reps, you will be expected to handle 25% of the tickets.
- Update or create at least one help article per month.
- Maintain a high customer satisfaction (CSAT) score of 96%.
A Day in the Life…
- Customer-Centric Approach: Build lasting relationships with clients at all levels through professional communication.
- Problem Resolution Proficiency: Tackle client inquiries and concerns with professionalism and courtesy.
- Consultative Expertise: Communicate LeadSimple’s capabilities effectively to clients.
- Coachability and Continuous Improvement: Be open to feedback and actively seek opportunities for skill growth.
Perks:
- 8 Company Holidays + Week off at Christmas
- Unlimited PTO
- 1 Volunteer Day with the organization of your choice
- Birthday lunch on us 🎂
- Monthly Healthcare Allowance
- Monthly WFH Allowance
- Yearly Vacation Allowance
- Fun and outcome-driven work environment
- Location independence
- Mission-driven company with a values-based culture
Please Only Apply If You:
- Have experience troubleshooting Tier 2 support issues and collaborating with technical teams.
- Are eager to learn new technology and adapt quickly.
- Can communicate clearly and proactively seek solutions.
- Are emotionally mature and maintain an optimistic “can do” attitude.
- Bring your own internet and smartphone.
- Have 2-5 years of experience, preferably with B2B SaaS experience.
We have an amazing team of A-players, and we’re ready to add more! Selected candidates may go through written assessments and multiple interviews to ensure the right fit.
If you believe you’d thrive in this environment and make an impact for our customers, we’d love to talk to you!
NOTE: We are accepting applications outside the US, but candidates must be able to work in North American time zones.
In Summary…
- You can do this role remotely.
- You can work from home or any location.
- What matters most is that you own the outcome and have the judgment to make the right call when needed.
Join our team and make a difference for our customers!
