Fi
$15 – $25 USD/hour
Remote | Anywhere | Full-time
About Fi
Fi is on a mission to revolutionize the dog-human relationship through cutting-edge technology. Our team, with experience from Square, Google, Peloton, and Uber, is dedicated to transforming the pet industry. We’re bridging the communication gap between dogs and their owners with real-time location tracking, activity monitoring, and behavior insights—pioneering the future of dog care.
If you’re passionate about innovation, love dogs, and thrive in a collaborative environment, Fi is the place for you. Join us in redefining what it means to be a dog parent.
About the Role
Fi is looking for a Customer Success Agent to provide outstanding support and build strong relationships with our customers. In this fully remote role, you’ll engage directly with dog owners, resolve inquiries, and enhance customer satisfaction and retention. Acting as the face of Fi’s customer service team, you’ll ensure every interaction leaves a lasting positive impression.
This role follows a Tuesday–Saturday (Pacific Time) schedule, ensuring our customers receive top-tier support when they need it most.
Responsibilities
- Deliver Exceptional Support – Handle customer inquiries via phone and email, providing timely and effective solutions.
- Foster Customer Loyalty – Build and maintain strong relationships to enhance retention and customer satisfaction.
- Collaborate with the Team – Work with the Customer Success Lead to improve strategies and optimize the customer experience.
- Utilize Support Tools – Manage customer interactions using Zendesk or similar platforms.
What You Bring
- Customer Support Experience – 1+ years in a customer service or call center agent role.
- Strong Communication Skills – Excellent verbal and written skills for handling inquiries professionally and efficiently.
- Passion for Dogs – A love for animals and a keen interest in engaging with dog owners.
- Tech-Savviness – Familiarity with Zendesk or other support tools is a plus.
Perks & Benefits
- Paid Time Off – 25 days per year to recharge.
- Comprehensive Health Coverage – Medical, dental, and vision insurance.
- Wellness Support – Free access to One Medical, Kindbody, and Talkspace.
- Charity Donation – $500 annual contribution to a dog charity of your choice through our BarkBack Program.
- Free Fi Membership – Your dog gets a Fi collar at no cost.
- Exclusive Gifting Program – Share Fi with your friends and family.
Ready to be part of a company that’s transforming pet care? Apply today and join Fi in shaping the future of dog ownership!
