Alexander Forrest Investments (AFI)
Location: Remote
Pay: $20 – $26 an hour
Profile Insights
Discover how your skills match the job requirements.
Skills
- Customer Service Experience
Job Details
Align your profile with the following job specifics:
- Pay: $20 – $26 an hour
- Work Setting: Remote
- Location: Remote
Full Job Description
Who Are We?
Alexander Forrest Investments (AFI) is a mid-sized, multifamily real estate management company based in Columbia, MO. We specialize in the acquisition, development, financing, and management of real estate projects, managing over 60 multifamily properties across 15 states. As we plan to double in size over the next year, numerous growth opportunities are available within the company.
Our Vision: To prosper all stakeholders.
Our Mission: To exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.
Our Core Values: Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.
Job Summary
AFI is seeking a charismatic, people-oriented, and energetic individual to join our team as a Customer Service Specialist. This primarily client-facing role requires excellent communication skills to address complex and challenging issues effectively. The successful candidate will handle customer inquiries, collaborate with AFI staff to ensure prompt issue resolution, and communicate directly with property owners and other stakeholders.
Compensation:
The position offers a base salary ranging from $20 to $26 per hour, commensurate with experience.
Job Duties
- Receive and track owner and client issues
- Drive resolution of issues in collaboration with AFI team members
- Communicate directly with owners regarding submitted queries
- Develop Standard Operating Procedures for resolving frequently asked questions
- Train other staff as necessary to ensure timely responses and resolutions
Qualifications
- Previous experience in customer service and management
- Exceptional attention to detail
- Strong desire to resolve issues with urgency
- College education preferred
- Willingness to complete a pre-employment drug test and background screening
Equal Opportunity Employer:
Alexander Forrest Investments, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Remote Opportunity:
This position is fully remote, offering flexibility and the ability to work from anywhere.
