The Cigna Group
Job Type: Full-time
Pay: $17 – $23 an hour
Work Setting: Remote
Shift and Schedule: Weekends as needed
Overview:
The Cigna Group is a leading global Health Service company, dedicated to improving the health and vitality of our customers. We are seeking compassionate, empathetic, and detail-oriented Customer Service Representatives to join our remote team. You will play a crucial role in assisting individuals with their pharmacy benefits, making a difference in their lives with every interaction.
Responsibilities:
- Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.
- Manage back-to-back calls while navigating multiple applications.
- Attend all training sessions during the first 90 days of employment.
- Update conversion requests and provide shipment status updates to members.
- Facilitate the transition of medications to home delivery.
- Advocate for members by contacting physicians’ offices for prescriptions and sending them to the pharmacy for fulfillment.
- Maintain accurate and complete documentation for all interactions in internal systems, ensuring compliance with HIPAA and other regulations.
- Resolve shipment issues and ensure that calls are handled effectively while meeting productivity and quality standards.
- Use active listening skills to address patient concerns, offering solutions and escalating when necessary.
- Work from home, connecting virtually with your team and customers to deliver exceptional service.
Qualifications:
- High School diploma or GED required.
- At least 2-3 years of relevant experience in Healthcare or Call Centers preferred.
- Tech-savvy with strong computer skills, including Microsoft Office.
- Excellent organizational, communication, and customer service skills.
- Ability to remain calm and helpful, especially when handling difficult calls.
- Ability to adapt quickly in a dynamic work environment and demonstrate problem-solving skills.
- Flexibility to work evenings and weekends as needed.
- Dedicated workspace free of distractions for remote work.
- Internet connection through cable broadband or fiber optic service with speeds of at least 10Mbps download/5Mbps upload.
Benefits:
- 401(k) matching
- Health, dental, and life insurance
- Paid holidays and time off
- Smoking cessation program
- Tuition reimbursement
- Company-paid life insurance
About The Cigna Group:
At The Cigna Group, we’re committed to improving the health and vitality of our clients, customers, and patients. Through our divisions Cigna Healthcare and Evernorth Health Services, we drive growth and enhance lives. We offer competitive benefits starting from day one, including medical, vision, dental, well-being, and behavioral health programs.
If you require reasonable accommodation during the application process, please email: SeeYourself@cigna.com.
Equal Opportunity Employer:
We are an equal opportunity employer and will consider qualified applicants without regard to race, color, age, disability, sex, or any other characteristic protected by applicable laws.
