1st Choice Delivery LLC
Location: Remote
Pay: $22 – $24 per hour
Job Type: Full-time
Schedule: Day, Evening, and Night shifts with rotating weekends
Job Overview
1st Choice Delivery LLC is seeking a Remote Customer Service Representative who thrives on delivering exceptional customer experiences. This role involves supporting clients through phone, email, and chat while fostering positive interactions.
Responsibilities
- Provide exceptional customer service by addressing inquiries and concerns professionally.
- Build rapport with customers using excellent communication and phone etiquette.
- Handle inbound and outbound calls, offering proactive support to meet customer needs.
- Accurately process customer information, ensuring up-to-date records.
- Identify opportunities to upsell or cross-sell services aligned with customer preferences.
- Collaborate with team members to resolve complex issues, ensuring customer satisfaction.
- Stay informed about products and services to provide accurate and helpful information.
- Participate in ongoing training to refine skills and stay updated on best practices.
Qualifications
- High school diploma or GED (post-secondary education is a plus).
- Fluency in English; proficiency in Spanish is highly desirable.
- At least one year of customer service experience (preferred).
- Strong phone etiquette and multitasking skills in a fast-paced environment.
- Proficiency in data entry with a focus on accuracy.
- Adaptability to shifting priorities and eagerness to learn new skills.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Flexible schedule
- Paid time off
- Work-from-home setup
Expected Hours: 40 per week
Join 1st Choice Delivery LLC as a Remote Customer Service Representative and contribute to creating memorable experiences for our clients while working in a flexible and supportive environment.
