Equitable
Job Type: Full-time
Work Setting: Remote
Pay: $45,760 per year
Overview
At Equitable, our strength lies in our people. We’re a diverse and dynamic team committed to fostering an inclusive environment that promotes collaboration and innovation. Join us as a Customer Service Representative (Remote) and contribute to our mission of helping clients achieve financial well-being.
Key Responsibilities
- Handle 45-55 inbound calls daily, addressing a range of inquiries from simple requests to complex, market-sensitive topics.
- Deliver exceptional service while meeting department goals for quality, productivity, and adherence.
- Navigate multiple systems, including legacy platforms, workflow tools, and online resources, to assist clients effectively.
- Participate in training programs to stay updated on operational policies, procedures, and products.
- Work shifts between Monday to Thursday (8 AM – 7 PM) and Friday (8 AM – 5:30 PM), with schedules varying periodically.
Qualifications
Required:
- High school diploma or GED equivalent.
- 1+ years of customer service experience with proven skills in client support.
Preferred:
- College degree.
- Knowledge of insurance products and financial markets.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask across multiple systems in a structured environment.
- Demonstrated commitment to delivering high-quality service.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Paid time off and a 401(k) retirement plan.
- Internal mobility programs for career growth.
- Additional compensation opportunities, including performance bonuses.
About Equitable
Equitable is dedicated to turning challenges into opportunities by fostering a culture of growth, collaboration, and inclusion. With over 10,000 employees, we empower our team members to leverage their unique talents to create a positive impact in their communities.
Equitable is an equal-opportunity employer and participates in the E-Verify program. For reasonable accommodation requests, contact our Human Resources team at (212) 314-2211 or via TalentAcquisition@equitable.com.
Embark on a purposeful career with Equitable, all while working remotely. Apply today!