Company: Henry Schein
Location: Remote
Salary: $33,815 – $52,836 per year
Job Type: Full-time
Job Overview
Henry Schein is seeking a dedicated Remote Customer Service Billing Representative to handle telephone calls and emails from both internal and external customers. This role involves addressing inquiries related to billing, credit issues, disputes, and returns, as well as processing back-office billing and work orders.
Key Responsibilities
- Customer Interaction (40%)
- Receive and respond to telephone calls and emails from customers regarding billing, credit issues, disputes, and returns.
- Billing Processing (25%)
- Determine warranty expirations and process pending billing work in NES to generate invoices.
- Refund Authorization (20%)
- Authorize customer/credit refunds and initiate the issuance process for accidental billing, warranty errors, incorrect rates or times.
- Special Projects (10%)
- Participate in special projects and perform additional duties as required.
- Other Duties (5%)
- Assist with other tasks to support the team and company objectives.
Skills and Qualifications
- Essential Skills:
- Excellent telephone etiquette and ability to manage a high volume of calls.
- Effective conflict resolution and problem-solving abilities.
- Proficiency in learning and utilizing computer systems.
- Strong time management and ability to prioritize tasks.
- High attention to detail and accuracy.
- Customer service-oriented mindset.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to maintain confidential and highly sensitive information.
- Team-oriented with the ability to multi-task and establish productive working relationships across the organization.
- Minimum Requirements:
- High school diploma or GED.
- Typically 1 or more years of related experience.
- Preferred Qualifications:
- Vocational training and/or on-the-job training.
Work Environment
- Setting: Remote
- Schedule: Monday to Friday, 11:30am-8pm EST
- Travel: Less than 10%
- Physical Demands: Office environment with no special physical requirements.
Compensation and Benefits
- Salary Range: $33,815 – $52,836 per year, based on factors such as education, experience, skills, certifications, location, and internal equity.
- Benefits: On-the-job training provided.
Equal Employment Opportunity
Henry Schein, Inc. is an Equal Employment Opportunity Employer. We do not discriminate against applicants or employees based on race, color, religion, creed, national origin, ancestry, disability (reasonably accommodated), sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
How to Apply
To apply for this Remote Customer Service Billing Representative position, please create an account on our company website. For more information about career opportunities at Henry Schein, visit www.henryschein.com/careers.
Ensure your application highlights your relevant experience and skills to align with the job requirements.
