Customer Care Representative (Remote)

Adobe Inc

$18 – $22 USD/hour
Remote (United States only)
Full-time

Responsibilities
As our Remote Customer Care Representative, you will inspire customer loyalty and significantly enhance the overall customer experience for State Farm Insurance. Your duties will include:

• Answering phone calls and greeting clients.
• Establishing and nurturing customer relationships, with follow-ups as needed.
• Providing prompt, accurate, and friendly customer service.
• Responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Utilizing a customer-focused, needs-based review process to educate customers about their insurance options.

Qualifications

• Exceptional customer service skills and a positive attitude.
• Excellent written and verbal communication skills.
• Ability to handle fast-paced and stressful situations effectively.
• Proficiency in computer and internet skills, along with familiarity with veterinary terms/procedures.
• Strong critical thinking, problem-solving, and decision-making abilities.
• High school diploma or equivalent (required).
• Minimum of 1 year of customer service experience (required).

Benefits
We offer a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Opportunities for continuing education in the field

Workplace

• Location: Remote (United States only)
• Job Type: Full-time
• Pay: $18 – $22 USD/hour