Adobe Inc
$18 – $22 USD/hour
Remote (United States only)
Full-time
Responsibilities
As our Remote Customer Care Representative, you will inspire customer loyalty and significantly enhance the overall customer experience for State Farm Insurance. Your duties will include:
- Answering phone calls and greeting clients.
- Establishing and nurturing customer relationships, with follow-ups as needed.
- Providing prompt, accurate, and friendly customer service.
- Responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilizing a customer-focused, needs-based review process to educate customers about their insurance options.
Qualifications
- Exceptional customer service skills and a positive attitude.
- Excellent written and verbal communication skills.
- Ability to handle fast-paced and stressful situations effectively.
- Proficiency in computer and internet skills, along with familiarity with veterinary terms/procedures.
- Strong critical thinking, problem-solving, and decision-making abilities.
- High school diploma or equivalent (required).
- Minimum of 1 year of customer service experience (required).
Benefits
We offer a comprehensive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- Opportunities for continuing education in the field
Workplace
- Location: Remote (United States only)
- Job Type: Full-time
- Pay: $18 – $22 USD/hour