Sonova
Location: Remote
Pay: $17 an hour
Job Type: Full-time
Schedule: Monday to Friday, Day Shift (8-hour shift)
Job Description
Join Sonova, a leader in innovative hearing care solutions, and help improve lives with your work. As a Customer Care Representative, you will play a crucial role in our contact center, offering the opportunity for career growth and making a difference in people’s lives.
We are looking for someone who enjoys working remotely, with a strong passion for customer service and sales. You will be responsible for outbound calling to potential leads, setting appointments, and managing customer information using CRM software. This is a remote position with full-time hours.
Responsibilities
- Make 130-150 outbound calls daily to warm and new leads.
- Set appointments for the assigned business line using scripting guides.
- Accurately input consumer information into the CRM system.
- Handle return inbound calls when needed.
- Maintain quality service by following standard operating procedures.
- Exceed daily, weekly, and monthly appointment quotas.
- Answer inbound call overflow to maintain client service levels.
- Build knowledge of hearing care solutions and improve product knowledge.
- Collaborate with team members and hearing care professionals.
- Follow regulatory compliance and best practices in the contact center.
- Demonstrate professional phone etiquette with clients and coworkers.
- Contribute to the development and growth of the contact center.
Qualifications
- Experience: 1-3 years of inside sales and call center experience.
- Comfortable making up to 150 calls per day to warm leads and setting appointments.
- Strong interpersonal and communication skills, both verbal and written.
- Excellent time management and multitasking abilities.
- Ability to handle objections and rejections effectively.
- Proficient in CRM software and MS Office (Word and Excel).
- High school diploma or equivalent required.
Benefits
- Health Coverage: Medical, dental, and vision insurance.
- Retirement: 401(k) with company match.
- Employee Perks: Free hearing aids for employees and discounts for family members.
- Additional Benefits: Legal Shield, Identity Theft Protection, paid time off, floating holidays, and paid training.
- Work Environment: Remote work setting.
- Incentives: Bonus opportunities and performance bonuses.
Sonova is an equal opportunity employer and values diversity in the workplace.
METHOD OF APPLICATION
