The United Firm | La Liga Defensora, APC
Job Details:
- Job Type: Full-time
- Work Arrangement: Fully remote
- Location: Anywhere
We are seeking an experienced Remote Call Center Virtual Assistant to join our dynamic team. This role is pivotal in maintaining our high standards of excellence and requires a business development-oriented individual with strong interpersonal skills. The ideal candidate should have a robust background in customer service and the ability to effectively screen potential client calls.
Responsibilities
- Screen and Manage Calls: Screen incoming telephone calls and transfer them to the appropriate legal team members.
- Operational Excellence: Continuously monitor and update our system with incoming calls.
- Follow-up Tasks: Follow up on missed calls and pending inquiries to ensure seamless communication.
- Documentation: Take accurate notes and maintain detailed records.
- Administrative Support: Write emails, transcribe notes, research legal documents, and create spreadsheets as needed.
Qualifications
- Language Skills: Bilingual proficiency in English and Spanish.
- Customer Service Experience: 1-2 years of experience in customer service roles.
- Performance Metrics: Strong understanding of performance-based metrics.
- Software Skills: Experience with case management software is highly desirable.
- Problem-Solving: Resourceful and motivated with a customer service attitude.
Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan, catered lunches, complimentary parking, paid time off, and more. Join our growing firm and enjoy opportunities for career development alongside a team of legal professionals.
The United Firm | La Liga Defensora, APC is an equal employment opportunity employer committed to fostering an inclusive, open, and diverse work environment. We welcome applicants from all backgrounds.
Apply now to be part of our dynamic team!
