College Migration Limited is an innovative artificial intelligence platform that enables applicants to automatically select institutions and courses from over 1,000 institutions across Canada, the UK, the USA, Poland, and Australia. This AI-driven system provides applicants with automated responses directly from universities or colleges, allowing them to receive admission acceptance or rejection within 2-4 days.
We are currently recruiting for the following position:
Job Position: Customer Care Representative
Job Location: Abule-egba, Lagos
Employment Type: Full-time
Job Description
We are seeking experienced customer service professionals with technical support expertise to fill this role. As a Customer Care Representative, you will serve as the primary point of contact between customers and the company for after-sales services, including both sales and technical support.
Responsibilities:
- Act as the liaison between customers and the company for after-sales services.
- Utilize email communication and customer relations software to manage interactions.
- Develop and maintain customer loyalty through effective communication and issue resolution.
- Collaborate with Team Leads to address customer concerns and improve overall customer satisfaction.
- Follow up on customer inquiries and ensure timely issue resolution.
- Enhance the onboarding process for customer projects.
- Manage and optimize our customer support channels.
Qualifications, Skills & Experience
- B.Sc or HND in any discipline from a recognized institution.
- At least 2 years of relevant work experience in customer service.
- Proficiency in IT, particularly Excel, is required.
- Ability to interact effectively with multinational organizations.
- Skill in drafting proposals for multinational organizations.
- Must reside in Lagos.
Method of Application
Interested and qualified candidates should submit their CV to: Career@givenbizprevarsity.org.ng, using the Job Position as the subject of the email.
