Location: Remote (Work from anywhere)
Shifts:
- Temporary Full-time (40 hours per week)
- Monday – Friday, between 8:00 AM and 8:00 PM
Training Duration: 3 days
Contract Duration: Temporary contract (4-12 weeks) with potential for permanent placement
Job Role:
We are seeking a Remote Call Center Agent to join our Public Sector team. The successful candidate will handle inbound calls from the public, assisting with booking, rescheduling, and canceling appointments via a booking system. This role requires strong communication skills, efficiency, and accuracy in a fast-paced environment.
Main Responsibilities:
- Handle inbound calls, providing exceptional customer service
- Manage appointment bookings, rescheduling, and cancellations
- Deliver accurate information and support to callers
- Work efficiently in a high-paced environment, meeting targets and deadlines
- Maintain accurate records and ensure confidentiality
Qualifications:
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, target-driven environment
- Strong verbal and written skills with attention to detail
- Professional and friendly telephone manner
- Experience in a customer service or call center environment
- Proficiency in using multiple computer systems
Job Benefits:
- Competitive salary
- 28 days’ holiday (including bank holidays), increasing to 30 days after one year
- Perks at Work – Discounts & Free Online Classes
- Critical Illness coverage (up to £10,000)
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Monthly Wellbeing Webinars
Salary Package:
£25,396.80 per annum (£12.21 per hour)
Required Documents:
- CV
- Contact Number
How to Apply:
Submit your application via the company website. Selected candidates will be contacted for an interview.
About the Company:
We are a leading provider of customer service solutions, committed to delivering top-tier service. We value diversity and inclusion and welcome applications from all backgrounds.
