Omnipresent
Salary: $1,700 USD/month
Location: Remote – Anywhere
Job Type: Full-time
Who We Are
Omnipresent is a global employment platform that enables organizations to compliantly hire, onboard, pay, and manage employees and contractors worldwide. Our team of HR, legal, payroll, and benefits experts provides Employer of Record services in over 150 countries, ensuring compliance with tax regulations, local labor laws, and timely payroll processing. We offer competitive global benefits, including pensions, health insurance, and family leave, ensuring a seamless experience for both employers and employees.
We empower businesses to employ talent anywhere, anytime, in a legally compliant manner.
Why Join Us?
With the rise of remote work, our services are more relevant than ever. We seek driven individuals who can deliver exceptional frontline support to our customers and contribute to our mission of simplifying global employment.
What You’ll Do
As a Customer Support Specialist, you’ll be the first point of contact for inbound queries, assisting customers and escalating issues to subject matter experts (SMEs) when necessary. Your role is crucial in ensuring a smooth customer journey by providing timely and effective support.
Who You Are
You are task-oriented, proactive, and thrive in a fast-paced environment. You take ownership of the support queue, aim for one-touch resolution, and deliver empathetic, high-quality customer service.
Your Role
- Provide first-level support via email and chat within the Central Standard Time zone (9-5 CST).
- Independently resolve first-level issues and escalate complex queries to SMEs.
- Triage customer inquiries, differentiating between those solvable with documentation and those requiring further investigation.
- Recognize and escalate urgent issues to support leadership.
- Document customer interactions in the ticketing system.
- Adhere to SLAs, ensuring prompt responses with clear and professional communication.
- Follow security and data protection practices.
- Update and document processes as needed.
Your Experience
- Delivered tasks and projects in collaboration with senior team members.
- Applied standard practices to analyze and resolve customer issues.
- Built stable working relationships within teams.
- Handled customer objections with professionalism.
- Used discretion and available resources to solve problems of limited complexity.
- Provided customer support via chat, email, or phone.
- Strong written communication skills in English (additional languages are a plus).
- Demonstrated empathy, patience, and problem-solving skills.
- Experience working in or closely with an HR team is a plus.
What’s in It for You?
- Shared Ownership: Own a piece of Omnipresent as part of our journey.
- Fully Remote: Work from anywhere in the world with flexible arrangements.
- Career Development: Access to training, coaching, and growth opportunities.
- Work Environment: Remote-first culture supporting work-life balance.
- Wellbeing Support: Mental health and wellness services through Plumm.
- Home Office Setup: We provide a laptop, monitor, and internet cost coverage.
- Additional Benefits: Varies by region, including medical insurance, life insurance, pension/retirement funds, and more.
We champion inclusivity and believe in providing equal opportunities to everyone, regardless of background, identity, or personal circumstances.
#LI-Remote
METHOD OF APPLICATION
