Patient Service Representative (Call Center)

Brault

Location: Remote
Pay: $17 – $22 per hour
Job Type: Full-time

Position Overview:
As a Patient Service Representative (PSR) at Brault, you will play a key role in assisting patients with their medical insurance concerns. This is a REMOTE call center position where you will manage patient calls, verify eligibility, update patient and insurance information, and resolve issues in compliance with billing guidelines. Your work will have a direct impact on improving the patient experience.

Responsibilities:

• Manage inbound calls from patients, insurance representatives, and attorneys.
• Verify patient eligibility and update demographic and insurance information.
• Research and communicate out-of-pocket responsibilities to patients.
• Resolve billing issues in compliance with guidelines.
• Make outbound calls to patients when necessary.

Requirements:

• High School Diploma or GED.
• Minimum of 2 years of experience in a high-volume call center.
• Bilingual in Spanish is required.
• Strong problem-solving and multi-tasking skills.

Schedule:

• 8-hour shifts, Monday to Friday
• Work shifts available: 8am-5pm PST, 8:30am-5:30pm PST, or 9am-6pm PST (Pacific Time Zone)

Benefits:

• 401(k) and 401(k) matching
• Dental and vision insurance
• Health insurance
• Life insurance
• Paid time off
• Employee assistance program
• Flexible spending account

Application Requirements:

• Must complete assessments for consideration.
• Confirm ability to work the specified shifts.

This is a REMOTE opportunity to make a meaningful difference in patients’ lives while working in a fast-paced call center environment.