adminFull-Time | Customer Support | Anywhere in the World
Clipboard Health is hiring a Remote Enterprise Client Support Specialist through We Work Remotely.
About Clipboard Health:
Location: California
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About the Role:
We are looking for experienced customer support specialists to provide high-quality service to Enterprise-level Customers (Healthcare Facilities). As a remote specialist, you’ll take ownership of resolving issues raised by these clients, ensuring they receive prompt, tailored solutions that meet their specific needs.
Key Responsibilities:
- Manage and resolve escalated queries from enterprise clients via phone, chat, and email.
- Collaborate with internal teams (legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
- Track all customer interactions and ensure resolution within established service-level agreements (SLAs).
- Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Skills and Experience:
- 3-4+ years of specialized customer support experience, preferably in B2B, SaaS, or enterprise software environments.
- Proven ability to manage escalations and maintain strong relationships with business customers.
- Experience working towards High CSAT (>90%) and QA scores in B2B environments.
- Ability to handle an average of 30+ calls and 15+ emails daily, focusing on resolution and customer satisfaction.
- Familiarity with SLA management and complex issue resolution.
Why Work at Clipboard Health?
- Be part of a fast-paced, innovative startup unicorn making a difference for tens of thousands of customers.
- Work remotely with a diverse, global team.
- Access opportunities for personal and professional growth, with support to develop new skills and explore different business areas.
System Requirements:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset.
- Quiet, distraction-free working environment with stable power and internet connectivity.
If you’re passionate about providing excellent customer service and thrive in a fast-paced remote environment, apply today!
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