adminNational Information Solutions Cooperative (NISC)
Remote | Full-time | Anywhere
National Information Solutions Cooperative (NISC) is a leader in developing and supporting software and hardware solutions for utility and telecommunications cooperatives across the country. We provide advanced, integrated IT solutions in consumer and subscriber billing, accounting, engineering, and operations. NISC has been recognized in ComputerWorld’s Best Places to Work survey for 20 consecutive years, and we are seeking talented individuals to join our remote team.
Summary:
As an Implementation Project Manager, you will be responsible for preparing existing members/customers for the migration to iVUE Connect – Service. You will leverage your customer service and critical thinking skills to assist with data cleanup in iVUE Service (SIS), provide training, support sales/pre-sales activities, and respond to member inquiries. Preference will be given to candidates with experience in Connect – Service and iVUE Service (SIS) and a strong customer service background.
Essential Duties:
- Coordinate and execute basic software implementation project plans.
- Present software usage best practices to members/customers.
- Provide application support throughout the project lifecycle.
- Prepare and track Change Requests (CRs) to resolution.
- Provide after-hours call support as needed.
- Adhere to NISC’s Shared Values.
- Perform other duties as assigned.
Preferred Knowledge, Skills & Abilities:
- Basic knowledge of business-related software applications and services.
- Basic understanding of the Utility or Broadband industries.
- Familiarity with Project Management processes.
- Strong verbal and written communication skills.
- Basic presentation and training skills.
- Strong telephone and email etiquette.
- Problem-solving skills with attention to detail.
- Ability to organize, prioritize, and manage expectations.
- Ability to analyze data for meaningful business insights.
- Initiative, accountability, and professionalism.
- Ability to multitask and manage time effectively.
- Basic understanding of change management best practices.
- Ability to travel 10-20% annually.
Education:
- Bachelor’s Degree in a business-related field or equivalent experience preferred.
Physical Requirements:
Employees must be able to see, speak, hear, and operate office equipment. Reasonable accommodations will be made for individuals with disabilities.
Join Our Remote Team
At NISC, we value integrity, relationships, innovation, teamwork, empowerment, and personal development. Apply now to be a part of our fully remote team, working from anywhere to support our mission.
admin