Pluralsight
$19.00 – $23.00 per hour (Full-time, Remote)
Job Details:
- Job Type: Full-time
- Work Setting: Remote with occasional in-office collaboration
- Benefits: Health insurance, professional development assistance, unlimited paid time off
Job Description:
As a Product Support Representative at Pluralsight, you will be the voice of the company, providing exceptional customer experiences through every interaction. Your role involves interpreting technical, subscription, payment, and administrative inquiries from a diverse audience, including individual consumers, technology professionals, and fellow employees. Excellent communication skills are crucial, as you will need to convey complex ideas simply and effectively.
Key Responsibilities:
- Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills.
- Troubleshoot and validate application or website issues while balancing established processes with flexibility for unique challenges.
- Escalate recurring themes or complex issues to Technical Support or management as needed.
- Provide feedback to managers and Voice of the Customer to improve the support experience.
- Collaborate with team members and other departments on projects and initiatives.
- Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate.
Who You Are:
- An outstanding communicator and effective doer who is sincere, context-seeking, and not driven by ego.
- A lifelong learner with curiosity that drives you to explore beyond your current scope.
- Organized and collaborative, seeking clarity while working in a group and discussing evolving ideas.
- Adept at understanding and communicating complex ideas in simple terms.
- Able to understand basic troubleshooting steps, identify issues, conduct research, and follow processes.
- Punctual and responsible for your schedule, in coordination with the wider PSR team.
- Efficient at managing your time and moving between responsibilities.
- Committed to giving and receiving constructive feedback to teammates.
- A self-starter with the autonomy to assess expected outcomes, gather context, and work independently to deliver results.
Experience and Requirements:
- Outstanding ability to convey ideas clearly and effectively.
- Experience working in a support or related role.
- Higher education preferred.
- Familiarity with basic technological skills.
- A minimum of 2 years of related or equivalent experience.
Why You’ll Love Working Here:
- We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location.
- We’re mission-driven and guided by our culture pillars.
- We have a strong commitment to diversity and belonging.
- We cultivate a culture of trust, autonomy, and collaboration.
- We’re lifelong learners and champion team member growth and advancement.
- We’ve got you covered with competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds, and more.
About Us:
Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes, and gain data-driven insights. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
