Avetta, LLC
$16.00/hour USD
Remote with potential hybrid schedule (Tues-Thur in office, Mon/Fri work from home if within commutable distance)
Job Summary
The Supplier Success Professional will serve as the first point of contact for all Avetta customers, assisting in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.
Essential Duties and Responsibilities:
- Customer Support: Provide professional support to all Avetta customers.
- Application Navigation: Help end-users navigate the Avetta Cloud Application.
- Document Verification: Verify technical documents submitted by end-users.
- Issue Resolution: Resolve complex issues with a focus on customer experience.
- Communication: Interact directly with customers via telephone, email, and chat.
- Prioritization: Prioritize and resolve customer needs.
- Regulatory Compliance: Accurately verify details on regulatory documents.
- Billing Support: Support and explain customer billing and subscription terms.
- Record Keeping: Record details of interactions in Service Cloud (SFDC).
- Follow-Up: Provide necessary outbound follow-up via phone and email.
- Collaboration: Communicate and coordinate with internal departments.
- Teamwork: Work as a team and contribute positively to Avetta’s culture.
- Additional Responsibilities: Perform other duties as assigned, including attending training, meetings, or seminars.
Ideal Qualifications:
- Call Center Experience: A plus.
- Communication Skills: Excellent written and oral communication.
- Technical Skills: Working PC knowledge, Windows preferred, and related applications.
- Software Affinity: An affinity for learning online software systems.
- Interpersonal Skills: Strong interpersonal skills.
- Problem Analysis: Ability to analyze and solve problems.
- Attention to Detail: High attention to detail and accuracy.
- Adaptability: Adaptable and self-motivated.
- Stress Tolerance: Ability to handle stress.
- Learning Ability: Ability to learn and apply new information or skills.
Work Environment:
- Remote Work: Work from home with potential for a hybrid schedule if near an office location.
- Schedule: Monday to Friday, with flexibility for hybrid schedules.
