adminHazel Health
Salary: 90k – 110k USD/year
Location: Remote (United States only)
Job Type: Full-time
Hazel Health, the nation’s largest virtual provider of school-based healthcare services, was recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. By partnering with districts and health plans nationwide, Hazel transforms schools into the most accessible entry point to physical and mental healthcare. Our diverse team of licensed providers delivers virtual therapy and medical services to over four million K-12 students—regardless of insurance status or ability to pay. Hazel is dedicated to removing all barriers to mental and physical healthcare, helping students thrive in school, at home, and in life.
Make an Impact: Join a team committed to providing equitable access to quality healthcare for students and families.
Enable Scale: Contribute to the growth of a high-impact social enterprise.
Feel Valued: Be part of a team that celebrates achievements, offers professional growth, and provides competitive compensation.
Location Requirement: You must be based in Maryland (Southern Maryland preferred) or Virginia (Northern Virginia preferred) with up to 25% travel for this remote role.
The Role
We are seeking dynamic, empathetic, and action-oriented individuals to join our Customer Success team. As a Customer Success Manager, you will be responsible for managing relationships with Hazel’s partner schools. You will collaborate closely with Account Management and Operations teams to establish strong support systems for schools. You will also work directly with school stakeholders to ensure seamless access to quality healthcare for students.
Responsibilities:
- Build strong relationships with school partners and understand their healthcare needs.
- Engage regularly with school health and leadership teams to drive participation and satisfaction.
- Attend and facilitate strategic district-wide, school-specific, and community events.
- Play an active role in achieving Hazel’s mission to expand healthcare access to more students.
- Additional duties as assigned.
Skills & Qualifications:
- Passion for Hazel Health’s mission.
- Experience working with children in diverse socio-economic settings.
- Cultural empathy for the diverse student and family populations we serve.
- Excellent verbal and written communication skills.
- Ability to follow through on commitments and adapt to feedback.
- Demonstrate kindness, humility, tact, and diplomacy in all interactions.
- Ability to maintain confidentiality and professionally represent Hazel.
- Experience with Gainsight is a plus.
- Bachelor’s degree in Business, Healthcare, Education, or a related field.
- 5+ years in customer success, ideally in healthcare or education technology.
- Must meet fingerprinting requirements for school campus access.
- Must reside in Maryland or Virginia, with preference for Southern Maryland or Northern Virginia.
Compensation: $90k – $110k, including base pay and a performance-based incentive. Additional benefits include 401k match, healthcare coverage, paid time off, and more.
Hazel Health is a remote-first company with physical offices in San Francisco and Dallas. Remote roles are available in several U.S. states. Check Hazel Health Careers for more information.
Hazel Health is committed to diversity, equity, and inclusion. We are proud to be an equal opportunity employer. All applicants, including those with arrest or conviction records, will be considered in accordance with applicable laws.
Published: October 13, 2024
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