People2profitNG
Location: Lekki
Pay: From ₦300,000 per month
Job Type: Full-time, Permanent
Job Overview
Our client, a leading digital marketing and telecommunication agency, is seeking a motivated and skilled Remote Customer Service Representative to join their team. This role involves being the primary point of contact for customers, delivering exceptional service via phone, email, and chat, and contributing to sales growth through service excellence.
Responsibilities
- Provide prompt, professional responses to customer inquiries via phone, email, and chat.
- Resolve complaints effectively to ensure customer satisfaction.
- Offer accurate information about products and services.
- Promote company offerings to meet and exceed sales targets.
- Collaborate with internal teams, including sales and technical support, to enhance customer experiences.
- Utilize CRM tools (e.g., Salesforce) to manage customer interactions and analyze data.
- Stay informed about industry trends and company updates to deliver expert guidance.
- Meet or exceed monthly sales and satisfaction metrics.
- Participate in training sessions to enhance skills and knowledge.
Qualifications
- Education: HND, Bachelor’s, MSc, or MBA in Marketing, Communications, or a related field.
- Experience: 3-5 years in customer service or sales, with proficiency in CRM tools and Microsoft Office.
- Strong communication, interpersonal, and problem-solving abilities.
- Fast typing skills and adaptability to a dynamic environment.
- In-depth knowledge of digital marketing and telecommunications.
Preferred Qualifications
- Certification in customer service or sales (e.g., CSP, CSE).
- Ability to work in a fast-paced, remote environment while meeting targets.
- Must be able to commute to the Lekki area if required.
What We Offer
- Competitive salary starting at ₦300,000 plus commission and benefits.
- Career growth opportunities and professional development.
- A collaborative, dynamic work environment.
- Recognition for exceptional performance.
Application Questions:
- Are you comfortable working remotely for shifts running from 3:30 PM to 3:30 AM, 7 days a week?
- Can you easily commute to the Lekki area if needed?
- Can you start immediately?
- On a scale of 1-10, how fast is your typing skill?
If you’re customer-focused, fast at typing, and passionate about digital marketing and telecommunications, apply now with your resume!