Tivly
Remote
Pay: $13.50 per hour – Part-time, Full-time
Tivly, one of the fastest-growing insurtech companies, connects businesses with tailored insurance solutions. Using a best-in-class call center and proprietary customer management platform, we deliver qualified customers to our partners and help small businesses find the right insurance providers.
Job Overview:
The Remote Bilingual Call Center Representative will manage high-volume inbound and outbound calls (no cold calling) for customers seeking commercial insurance quotes for their small businesses. The ideal candidate is an enthusiastic communicator with at least 2 years of remote call center experience, familiar with scripts but flexible enough to adapt as needed.
Responsibilities:
- Handle a large volume of inbound and outbound calls related to commercial insurance for small business owners
- Follow communication scripts, utilizing product knowledge to assist customers effectively
- Build positive relationships by addressing customer inquiries, cancellations, and confirmations promptly
- Achieve daily qualitative and quantitative targets for service, productivity, and quality standards
Requirements:
- Bilingual in Spanish (required for bilingual representatives)
- Minimum of 2 years of remote call center experience
- High school diploma or equivalent
- Proficient with technology, including Google Workplace and CRM software
- Strong typing and data entry skills
- Excellent customer service, active listening, and communication skills
- Reliable high-speed internet and a dedicated workspace
- Windows, Apple desktop/laptop, or Chromebook with required system specs
Benefits:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Paid time off
- Parental leave
- Flexible schedule
- On-the-job training
- Work from home
Additional Information:
- Candidates must reside in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.
- Full-time and Part-time positions available
- Mandatory 5-day work schedule: Monday, Tuesday, and Saturday required
- Shifts: 4-hour, 8-hour, Day, Evening, Morning, or Split shifts
At Tivly, we celebrate diversity and are committed to building an inclusive team where everyone belongs. Join us in making a positive impact on our customers and communities!
Work Location: Remote
Pay: $13.50 per hour
Expected Hours: 25-40 per week