Customer Service Representative

The Good Practice Company

Department: Customer Service & Support
Location: Remote (Work From Home)
Employment Type: Full Time
Industry: Healthcare
Salary: NGN 75,000 – 150,000
Application Method: Easy Apply
Status: New
Posted: Today

Job Summary

We are seeking a dedicated and compassionate Customer Service Representative to provide outstanding remote support. In this role, you will serve as the first point of contact for clients, delivering exceptional service to ensure a positive customer experience.

Minimum Qualification: Degree
Experience Level: Entry level
Experience Length: 1 year

Job Description/Requirements

Responsibilities:

Customer Interaction:

• Act as the initial point of contact for clients via phone, email, and online channels.
• Provide accurate information on our healthcare and social care services.
• Address inquiries, complaints, and requests with professionalism and courtesy.

Issue Resolution:

• Quickly identify and resolve client concerns.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Follow up to confirm full resolution and client satisfaction.

Record Keeping:

• Maintain accurate records of client interactions and transactions.
• Update client information in the database.
• Prepare reports on customer service activities and trends.

Communication:

• Communicate effectively to understand client needs and offer suitable solutions.
• Collaborate with other teams to ensure smooth service delivery.
• Inform clients about new services, promotions, and updates.

Service Improvement:

• Gather feedback to enhance service quality.
• Participate in training and team meetings to stay updated on company policies.
• Contribute to developing new customer service strategies.

Requirements:

• Previous customer service experience, preferably in healthcare or social care.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to stay calm under pressure.
• Proficiency in customer service software and databases.
• A passion for helping others and improving customer experiences.

Additional Requirements:

• Flexibility to work evenings and weekends as needed.
• Knowledge of UK health and social care services and regulations is a plus.
• Positive attitude and a collaborative, team-oriented approach.