adminGoodLeap
Job Type: Full-time, Remote
Compensation: $22 per hour
About GoodLeap:
GoodLeap is a technology company that provides financing and software solutions for sustainable products, including solar panels, batteries, energy-efficient HVAC systems, heat pumps, roofing, and windows. Over one million homeowners have benefitted from our fast, user-friendly technology, making sustainable solutions more affordable and accessible. With over $27 billion in financing since 2018, GoodLeap’s AI-powered tools streamline communication, enhance business intelligence, and simplify operations for professionals in the home efficiency and solar sectors. We proudly support GivePower, our nonprofit dedicated to providing clean water and electricity to over 1.6 million people across Africa, Asia, and South America.
Position Overview:
As a Customer Care Advisor, you will initiate the sales process, manage prospect lists, and generate qualified leads for follow-up by the sales team. You will represent GoodLeap as a subject matter expert during customer interactions and offer additional services that benefit our clients.
Key Responsibilities:
- Represent GoodLeap during customer calls, providing expert information
- Deliver exceptional customer service with strong verbal and written communication skills
- Offer additional GoodLeap products to meet customer needs
- Document customer interactions in GoodLeap’s systems
- Address customer issues with diplomacy, ensuring a positive experience
- Escalate unresolved concerns to management when necessary
- Perform other related duties as assigned by the manager
Qualifications:
- 3+ years of experience in customer service and/or sales
- Previous experience in solar customer service or sales is preferred
- Excellent interpersonal, verbal, and written communication skills
- Strong listening skills, patience, and empathy when addressing customer needs
- Flexible and adaptable to changes in business needs
- Ability to receive and apply feedback from leadership
- Proven reliability and strong work ethic
Additional Information:
Job duties may change or be assigned by the manager based on business needs. Reasonable accommodations will be made to support applicants with disabilities in accordance with the law.
If you’re looking for a rewarding, collaborative remote career, apply today!
admin