adminPavlus Travel & Cruise
Location: Remote
Compensation: $41,600 – $55,000 per year
Job Type: Full-time
Shift: 8-hour shifts, Monday to Friday, with weekends as needed
Overview
Join Pavlus Travel, a nationwide travel agency, as a Remote Guest Relations Specialist dedicated to offering luxurious, customized vacation packages. This role requires a proactive approach to customer satisfaction, uncovering client needs, and aligning them with the best travel solutions. You’ll be the key to transforming guests into loyal Pavlus clients through attentive service and insightful travel recommendations.
Key Qualifications
- Patience and Empathy – Demonstrate care and commitment to each guest’s experience.
- Problem Solving – Address a range of unique challenges with innovative solutions.
- De-escalation – Effectively calm and reassure guests when handling difficult situations.
- Tenacity – Ensure each client receives top-quality service and complete satisfaction.
- Clear Communication – Listen actively and deliver solutions simply and positively.
- Client Delight – Strong drive to exceed client expectations and foster loyalty.
- Adaptability – Adjust to changing situations with ease and flexibility.
- Time Management – Prioritize tasks efficiently to support the team and aid bookings.
Responsibilities
As a Guest Relations Specialist, you’ll expertly identify customer needs and provide tailored, engaging solutions to ensure client satisfaction. Staying informed about the latest travel products and promotions, you will use this knowledge to offer relevant recommendations and solutions. Your contributions will impact team and individual success, helping to build long-term relationships with clients.
Additional Requirements
- Proficiency in Word and Excel
- Excellent multi-tasking and communication skills
- Strong experience in managing an email inbox
- Exceptional phone etiquette and people skills
Benefits
- Dental, Health, and Vision Insurance
- Paid Time Off
- Work from Home
Qualifications
- Education: High school diploma or equivalent (preferred)
- Experience: Minimum 1 year in Customer Service
This remote opportunity allows you to work from home while making a lasting impact on the travel experiences of Pavlus clients.
admin