Client Success Specialist

Break The Web

Pay: 2k – 3k USD/month
Job Type: Full-time
Workplace: Remote
Location: Anywhere

As a Client Success Specialist, you will play a pivotal role in building strong, long-term relationships with clients, ensuring their retention. Acting as the bridge between the SEO Manager and the client, you’ll demonstrate the value of our work through tailored communication and guide clients as they implement our strategies.

Responsibilities:

• Ensure clear and timely client-agency communications
• Deliver client projects on time while maintaining Break The Web’s quality standards
• Continuously showcase the value of our work to ensure client satisfaction
• Advocate for the client to improve retention
• Assist the SEO Manager with upsells and identify new opportunities
• Support the Operations team in refining client communication, delivery, and processes